Getting paid
There are two separate money flows. Carver bills the company a monthly fee per seat. The company bills its own customers through Stripe, a deposit first and the balance after, and that money goes straight to the company. This topic covers both, what an owner sees at the end of the month, and what happens if a company's subscription lapses.
Carver bills the company
Seats, and a 30-day trial
Every company starts on a 30-day trial with no card required. After that, Carver is $99 per seat per month. Managers and crew members each take a seat, and the count follows the team automatically.
Settings → Billing → seats
City Moving on an active subscription. Seats track the team automatically, so adding a mover changes the bill without anyone filing a request.
Smith Handyman is five days from the end of its trial. The countdown appears only in the final week, and reminder emails go out as well for owners who have not opened the app.Trial
The company bills its customers
Deposits and payouts through Stripe Connect
Customer payments go to the company's own Stripe account, not through Carver's books. A company can ask for a deposit before the work and take the balance after it, and Carver never holds the money in between.
Settings → Payouts → Stripe
The payouts screen tracks how far along Stripe setup is and links straight back into it. Until Stripe has everything it needs, the company can use everything else in Carver. It just cannot take card payments yet.Stripe Connect
A service can carry a deposit. Once the job is booked, it shows at the top of the conversation until the customer pays it. Here Ben's $50 has been received, and the owner sees the same banner. It comes off the final bill automatically.
Payments are processed by Stripe and go straight to the company's own account, so Carver never holds a company's money. Payout timing and fees are set in the company's own Stripe account.
At the end of the month
Income by month, and a summary for the bookkeeper
Income is laid out by calendar month. Two figures sit side by side because they answer different questions. Work completed is what finished jobs were worth. Collected is what actually came in through Carver, which is what a bookkeeper asks for.
Dashboard → Income → a month → the summary
Last month for City Moving. Work completed is what its finished jobs were worth, and collected is what came in through Carver, split into deposits, final payments and tips. The two differ when a job is paid in a different month or paid outside Carver. The month downloads as a summary or goes to the owner by email or text, and a second button downloads it as sales receipts QuickBooks Online imports, one per payment with tips on their own line.
Smith Handyman has not connected Stripe, so Carver shows what their finished jobs were worth and says plainly that it cannot see what they collected, rather than showing a row of zeros.
The summary is a plain statement of the month, marked clearly as not a tax document, so an owner can hand it to a bookkeeper without it being mistaken for one.
If a subscription lapses
A lapsed company is not locked out
When a trial ends without a subscription, the company becomes read-only rather than being shut off. It can finish the work already on its calendar, keep talking to its customers, keep receiving new leads, and still take payment for jobs it has done. Only adding and changing work is blocked, so customers who already booked are not left stranded.
Trial ends → read-only → reactivate
Riverside Lawn's trial ended. A red banner across the top says so, in words, on every screen and at every window size.Read-only
Three mowing jobs are still on the calendar, and each can still be opened and completed, so the customers who booked them are not affected.
Billing stays available while the company is lapsed, so the owner can restart the subscription in one step. The screen says exactly what is blocked until they do.
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