One job, end to end
This topic follows one job from start to finish. A customer scans a code and asks for a price. The owner quotes them in a conversation, and a deposit holds the date. A crew member runs the job from a phone and marks it done. The customer rates the work and pays the balance, and the job shows up in the company's reviews and income.
Step one, the customer
A QR code, and no sign-up
A customer reaches a Carver company through a link or a QR code on a truck, a flyer or a business card. What opens is the company's own page, in the company's colors. There is no app to install and no password to create.
Scan the code → the company's page → request a service
City Moving's own page, with their description, their rating, a link to their website, and their services at their rates. Their crew and a featured testimonial sit further down. The only Carver marking a customer sees is a small Powered by Carver line at the foot of the page.No sign-up
Name, email, and what they need. A customer can pick more than one service, and any deposit is shown before they send. The line under the button says who receives their details, and that sending creates an account to hold the conversation, with no password to set.
Step two, the owner
A lead is a conversation, not a ticket
The request lands in the owner's Requests list and opens as a conversation. The customer replies from their phone with nothing to install, and crew members can be added to the same conversation once the job is booked.
Requests → the conversation → quote → booked
Three leads in three states. One has not been answered yet, one is a live conversation, and one is already booked as a job. Requests sits in the main navigation with a count of unanswered leads, and a lead that went nowhere can be closed.
The owner works out what the job involves, quotes six hours at the hourly rate, and books the date. The mover running the job joins the same conversation, so the customer can reach the crew directly. This service carries a $150 deposit, which the conversation asks for once the job is on the calendar.
Step three, the crew
The job, from a phone
Crews work from their phones. The crew view is the same app at phone size, showing the day's work and the detail needed on site, without prices or the company's revenue.
Crew signs in → today's jobs → the detail → done
Drew's phone shows two jobs today with their times and who is on each, then the week ahead. The owner's dashboard leads with the month's revenue. A crew member sees counts of today's jobs, upcoming jobs and the team instead, and no prices: what a job is worth stays with the managers.Crew view
The same calendar the owner schedules in, laid out for a phone. A crew member can open any job for the detail and mark their own jobs complete, but cannot schedule, re-price or move anything.
Crew members can mark the jobs they are on as complete, but cannot schedule, re-price, change the team, or set the final amount the customer pays. Carver enforces these limits on its servers, not only by hiding buttons.
Step four, back to the customer
Rated and paid in one place
When the job is marked complete, the customer is emailed one link to rate the work and pay. There is no login, no invoice to chase and no phone call to arrange payment.
Job completed → rating link → pay and tip
The job by name, a ten-point rating, an optional comment, then the balance with one-tap tipping and card payment. Ben paid a $50 deposit when booking, so the balance due is $128 rather than $178. The money goes to the company's own Stripe account, not through Carver.
And the loop closes
It becomes reputation, and income
What the customer just did shows up where the next customer will see it, and in the numbers the owner runs the business on.
Rating → the company's reviews → Income
The rating, the tip and the testimonial arrive in the company's reviews, and the owner chooses which testimonial appears on the public page the next customer reads.
The job lands in the owner's income for the month. Work completed is what finished jobs were worth. Collected is what actually came in through Carver, split into deposits, final payments and tips. The month can be downloaded as a summary, sent to the owner by email or text, or downloaded as sales receipts for QuickBooks Online.
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