Requesting a service
What a company's customers see, on their phone. They scan a code, describe the job, talk to the company and pay. They never install an app or set a password, and they see the company's name and colors rather than Carver's. When they come back later, their conversations are waiting.
Arriving
From a code to the company
A QR code on a truck or a link in a text opens the company's page directly, with no app to download and no account to create. The customer sees what the company does and what it costs.
Scan → the company → a specific service
Who they are, what they charge, a link to their own website, who works there, and what previous customers said. Prices are shown up front rather than hidden behind a quote request.
Each service also has its own code, so a flyer for one job type lands here instead of on the general page. Same branding, one specific service.
Asking
A form that becomes a conversation
A few fields and no password. Sending the form opens a conversation with the company and takes the customer straight into it.
Describe the job → the conversation opens
Name, email, the services they want, and the job in their own words. Picking services updates the deposit total before they send. A small elevator that means the sofa takes the stairs is the kind of detail a dropdown would never capture. The line under the button says who receives their details and that sending creates an account to hold the conversation.
There is no confirmation screen to wait on. The customer is already in the conversation, with a line saying what they asked for, their message, and the company's welcome underneath. Once the company books the job, the deposit appears at the top with a button to pay it, and it comes off the final bill.No password
Paying
Rate and settle up
After the job, the customer gets one link. From it they can rate the work, add a tip and pay by card, still without a password.
Job completed → rate → tip → pay
The job by name, a ten-point rating, an optional comment, the balance due, one-tap tipping, and card payment handled by Stripe into the company's own account. A deposit paid earlier has already come off, so this customer owes $128 of a $178 job.
Coming back
Their history, and their data
A customer who returns later picks up where they left off. Their conversations with every company they have used are in one list, and their account screen shows what Carver holds about them, with a way to delete it.
Your conversations → a conversation → Your account
Ben has used two companies on Carver, a mover and a handyman. Both conversations are listed here with each company's own mark, and tapping one reopens it.
Name and email, a mobile number confirmed with a one-time code, and account deletion. Once the number is confirmed, Carver texts the link back into a conversation instead of emailing it. Below that they choose whether to hear when a company books, moves or cancels their job, with a reminder the evening before, and whether by text or email. Deleting removes their name, email and photo, and the conversations stay as the company's record of the work.Privacy
A returning customer who sends the form again is not signed straight in, because anyone could type their email address. Carver sends them a link back to their conversation instead, by text if they have confirmed a number and by email if not.
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